• Our goal is to make it as simple as possible for you the customer.
• We ship VIA UPS and USPS.
• To avoid or reduce fraud as much as possible we will call a select number of orders during any day - as such please provide a proper phone number where we may contact you during normal business hours to avoid delays in your order.
• We will only ship to the billing address of the credit card. If you wish shipment to another address you will need to pay by email money transfer.
• We provide you with NEW goods and as described in our web catalog.
• Our responsibility ends when we hand off the package to the courier. If you wish additional insurance on your item please add the same to your order
• Once an order is sent to shipping - it cannot be cancelled. 99% of all orders placed before 2:00PM EST is shipping that same day so there is little time to request cancellation of your orders. All orders placed after 2:00PM is shipped the Next Day. We process orders Monday-Friday with the exceptions of holidays. Cancelled orders / refused orders are subject to a 10% restocking charge plus any additional charges incurred by us on your behalf including shipping charges etc.

For all items under $250.00 Only

• In the event you make a mistake or change your mind ordering an item we will accept returns if the return is requested and granted within 7 days of you receiving the product and as long as the following conditions are met:
  a) The item is in its original condition
  b) The item has not been opened or used
  c) No UPC or other markings has been removed
  d) The item is returned shipping prepaid and in proper condition. All returns are the responsibility of the shipper including insurance.Shipping charges are not refunded and the actual shipping charges are charged to the customer at all times.
  e) The item is received back at our warehouse within 14 days of the return authorization being issued. It may take us up to 30 days after the return to complete your refund. We will charge a 15% restocking fee.

For Defective Merchandise

• In the unlikely event you received a "defective item" our pledge to you is to replace that item as soon as possible

• You must email us for a return authorization number. All requests for RMA returns must be sent to rma@mbrands.com 

• Click here for RMA REQUEST NUMBER

• We will assist you with manufacturer related issues but cannot promise/guarantee anything
   

• We will replace your defective merchandise using any one of the following options:
  a) Like Merchandise - We will send you a RMA Number (Return Merchandise Number) - upon receiving that number you package and ship the item back to us (prepaid). Upon receiving the item we will ship to you another unit at no additional-charge to you. This may take 2-4 weeks.
  b) Like Purchase - You may choose to purchase a new item. We will issue a RMA number for the defective item and will issue you a full-refund when the defective item has been received by us. Please allow 30 days for your credit to show.
  c) Return - We will issue you a RMA Number. Upon us receiving your item we will credit you the original price less a 10% restocking fee if the item is returned to us within 14 days of delivery and 20% if returned  after 14 days but before 30 days. We will not accept returns after 30 days. No shipping charges will be refunded.

• No credit will be given for merchandise that is returned and found to be non-defective. Merchandise will be returned to customer.